Innovating 911 Compliance Testing

Service providers face intense pressure to meet strict FCC 911 compliance regulations while managing the complexity and cost of national network operations. In this case study, discover how a Tier 1 North American CSP partnered with Spirent to transform outdated manual processes into an automated, scalable, and cost-efficient model for 911 testing.

By leveraging Spirent’s VisionWorks platform and virtual test agents (VTAs), the CSP eliminated the need for expensive, field-based testing—cutting operational costs and overcoming challenges like restricted-access zones, weather disruptions, and limited technician availability. Instead of flying teams across markets, compliance was achieved remotely, with precise call routing validation, voice quality checks, and location data verification from anywhere in the U.S.