Network Security Market Leader Transforms Global Labs

A market leader in enterprise security solutions received the Exceptional Support Service award from J.D. Power and TSIA for the world-class 24/7 support they deliver to their customers. While customer service was outstanding, lab-related OpEx and CapEx costs were unsustainably high and growing.

Given the excessive cost structure, they identified lab automation as a prime opportunity to cut costs since the lab was in a constant state of flux. In order to replicate customer-specific environments devices, cabling and configurations had to be changed constantly. In fact, each year, they needed to set up over 8,500 different configurations. And because each configuration is manually intensive and with no effective way to share resources, engineers hoarded equipment just in case they needed it. In addition, management had inadequate visibility into the usage patterns and true utilization of the equipment.